Terms & Conditions

Using Our Website

By accessing Cisco Learn, you agree to comply with our terms and conditions. We may update these terms at any time without prior notice, so please review them regularly.

User Accounts

To access certain features, you may need to create an account. Please ensure that your account details are accurate and that you keep your login information confidential. You are responsible for all activities that occur under your account.

Course Content

Our courses are provided for educational purposes and may be updated or modified without notice. While we strive to ensure accuracy, we cannot guarantee that all content is error-free or up-to-date.

Intellectual Property

All content on our site, including text, images, and software, is the property of Cisco Learn or our content suppliers and is protected by copyright and trademark laws. You may not use, reproduce, or distribute this content without our written permission.

Payments and Refunds

Full payment is required at the time of purchase. Refunds may be provided under certain conditions as outlined in our Refund Policy.
We accept all major debit and credit cards, along with other available payment options listed during checkout.

Refund Conditions
Courses purchased at a discounted rate, as part of a promotion, or within a bundle are strictly non-refundable.
If a refund is approved, access to all course materials, bundled resources, and associated services will be revoked immediately and permanently.

Access Removal Following Refund
Once a refund has been processed, your access to all related courseware, certificates, and support features will be terminated without further notice.

Non-Transferable Access
All course purchases and associated materials are non-transferable and intended solely for use by the individual who has made the purchase.

Policy Changes
We reserve the right to make changes to this Payment and Refund Policy at any time without prior notification.

Exam Voucher Validity and Issue

Your exam entitlement is valid for 12 months from the date of your enrollment, in accordance with the applicable Pearson VUE terms and conditions.

We will hold your exam voucher until you request it. Once you have requested your exam voucher, it will be issued and emailed to the email address registered to your training account.

The exam voucher must be used within the applicable 12-month validity period. Once the voucher has expired, it cannot be extended, reissued or refunded.

Exam Fees

Exam fees are non-refundable as they represent an active exam entitlement with an expiration date. Once the course has been purchased, the exam fee cannot be refunded, and the exam entitlement cannot be transferred or reused. Exam vouchers are issued upon request and are valid for 12 months from the date of course purchase. The voucher must be requested and used within this 12-month period.

Master Careers Package

When enrolling in the Master Careers package, you must complete the CCNA course before unlocking CompTIA Network+. Once you complete CompTIA Network+, you will unlock the CISCO CCNP. This package operates in this sequence strictly.

Liability

We are not liable for any damages or losses resulting from the use of our website or courses. We do not make any warranties regarding the functionality of the site or the accuracy of course content.

Governing Law

These terms are governed by the laws of England and Wales. Any legal disputes must be resolved in the courts of England and Wales.

Fraudulent Activity and Account Termination

We maintain a strict zero-tolerance policy for fraudulent activities on our platform. Any form of deceptive or unauthorised behaviour is strictly prohibited and may result in immediate account termination. This includes, but is not limited to:

• Misrepresentation: Providing false information, impersonating others, or submitting misleading details during registration or platform use.
• Unauthorised Access: Attempting to access another user’s account, sensitive information, or any restricted areas of the website without proper authorisation.
• Payment Fraud: Engaging in unauthorised transactions, chargebacks, or any deceptive financial activities.
• Cheating or Abuse: Manipulating platform features, exploiting system vulnerabilities, or engaging in any unfair practices that disrupt the user experience.
• Phishing: Attempting to deceive users into revealing personal details, login credentials, or financial information.
• Data Tampering: Altering, deleting, or damaging website content, data, or functionality with malicious intent.

Any user found engaging in fraudulent activity will have their training account permanently terminated and may face further legal action as per applicable laws and regulations. We reserve the right to investigate suspicious activities and take necessary measures to protect the security and integrity of our platform.

By using this website, you agree to adhere to these policies and avoid any fraudulent behaviour. If you suspect fraudulent activity, please report it to our support team immediately.

Entire Agreement

These terms constitute the entire agreement between you and Cisco Learn regarding the use of our site and courses. If any part of these terms is found to be invalid or unenforceable, it will not affect the validity of the remaining terms.

Contact Us

For more details or if you have any questions, please contact us at info@ciscolearn.co.uk.