Refund Policy

How Refunds Work

Refunds will be issued to the original payment method used for the purchase:

• Bank Transfer: Refunds will be processed to the same bank account.
• Credit/Debit Card: Refunds will be credited back to the same card.

Refund Process

Refunds will be initiated to the payment method used at the time of purchase. If you paid by credit or debit card, the refund will be processed to that card. For payments made via bank transfer, the refund will be sent to the same bank account.

Refund Eligibility

You are eligible for a refund if:

• You have not accessed your course and request a refund within 14 days of purchase.

If you have accessed your course, you may still request a refund within 14 days of enrolment, provided that:

• You have completed less than 1 hour of study time.
• No modules have been marked as complete.
• The course was not purchased at a discounted rate, promotional price, or as part of a bundle.

These conditions are in place to prevent the misuse of training licenses and fraudulent enrolments.

Exam Fees

Please note that exam fees are non-refundable as they represent an active license code that has an expiration date.

Changes to the Refund Policy

We may update our refund policy from time to time. Any changes will be posted on our website.

Contact Us

If you have any questions about our refund policy, please contact us at info@ciscolearn.co.uk. We’re here to help!